Impact of Pandemic on User Behaviour for Online Shopping in the Context of COVID-19 and Thereafter
Priyank Sirohi, Niraj Singhal, Pradeep Kumar
Journal of Information Technology Review, Vol. 16, No. 3, 2025.
DOI: https://doi.org/10.6025/jitr/2025/16/3/94-105
Link: https://www.dline.info/jitr/fulltext/v16n3/jitrv16n3_2.pdf
Abstract:
Rapid shifts in customer preferences were the product of current developments. Larger outlets and small
outlets usually remain accessible, but larger malls, warehouses, and shopping centres are also shut down.
Many consumers are panic-buying products out of concern for the complete run-down of commodities.
There is a drastic effect on customersâ€™ outlook, attitudes and actions. Change in consumer preferences is a
consequence of the rapid pace of significant developments. The big pharmacies and supermarkets are now
abandoned, but that is not the end of things. Malls, factories, and some convenience shops are all closed.
Many buyers are purchasing goods out of fear of a total collapse of costs, commodities, and materials. This
research would concentrate on the consumption behaviour after the COVID-19 pandemic comes to an end
and stabilises the market condition. By ensuring data from COVID-19-affected nations, it would be possible
to forecast potential business and economic changes. Some countries would not be able to follow the same
path, but the examination in such areas would be invaluable.