01693nas a2200217   4500008004100000245007700041210006900118260000900187300001400196490000600210520096000216653002301176653003601199653002001235653003401255100001401289700001601303700001901319700002001338856011701358       2008                        eng d00aA framework for web content management system operations and maintenance0 aframework for web content management system operations and maint  c2008  a342 - 3470 v63 aOrganizations increasingly utilize Web Content Management Systems (WCMS) to improve development speed, online flexibility and cost effectiveness for web applications. However, organizations lack the organizational processes and structure to effectively maintain WCMS. We propose a WCMS Process Framework for the operation and maintenance phase of Web Engineering. In this paper we elaborate on the construction of the framework. It encompasses the description of a generic IT Management framework and the inclusion of Web Content Management processes into a strategic, tactical, and operational level. The framework is validated through an expert validation consisting of three industry experts and a case study at a large Dutch telecommunications services provider. The case study substantiates our vision that the WCMS Process Framework contains a set of process descriptions that effectively supports the operations and maintenance of web applications.10aContent management10aInformation systems maintenance10aWeb application10aWeb content management system1 aSouer, J.1 aHonders, P.1 aVersendaal, J.1 aBrinkkemper, S.  uhttp://www.scopus.com/inward/record.url?eid=2-s2.0-70350000617&partnerID=40&md5=06dc0f7329e75809c5441e53f7b39427